Your right to cancel

You are entitled to cancel your order for any reason 14 working days from the day after you receive your goods.

To cancel an order, please contact us King Barber,3 Rustic Close, Cranham, Upminster, ESSEX RM14
1JP Telephone 01708 641104 or write to or email us quoting your order reference and
the name of the goods you ordered.  If you write on hard copy (paper) you must sign your letter in pen.
Refunds in respect of returned goods and the cost of our standard delivery to you will be within 14 days of
receiving the goods back or proof of the return if that is earlier. We will make this refund by using the
same means of payment as you used for the initial transaction.
Goods must be returned unused and in saleable condition suitably packaged with the original packing.
You will be responsible for the cost of return and safety of the goods; you may wish to consider insurance
for expensive items.
If you have handled the goods more than was necessary to decide if they were suitable, you may be
liable to us for compensation up to the purchase price.
Under no circumstances, other than in the event of faulty goods, will refunds be considered where the
manufacturer’s seal has been broken or the packaging of any "software", medium carrying computer
files, memory cards or sticks, disks, Compact Disks (CDs) Digital Versatile Disks (DVDs) or diskettes,
has been opened or interfered with.
Personalised products or, for hygiene reasons, razors or blades which have been opened will not be
accepted for returns

Our right to cancel

We reserve the right to cancel your order if the goods you have ordered are unavailable or discontinued,
one or more of the items you ordered was listed at an incorrect price due to a typographical error or an
error in the pricing information made by us and/or received by us from our suppliers.
If the goods you order are unavailable we will notify you as soon as possible and offer a suitable
alternative or to cancel your order.
If we do cancel your order we will notify you by e-mail or in writing, whichever is appropriate within 14
days of cancellation. We will make this refund by using the same means of payment as you used for the
initial transaction. You will not be entitled to any additional compensation for disappointment suffered.
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in
doing so or for any damage or defect to goods delivered that is caused by any event or circumstance
beyond our reasonable control including, without limitation, third party default, strikes, lock-outs and other
industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.